«Whenever a student leaves the classroom, we want them to be able to say that the time spent in the lesson was well spent.»

I am a firm believer in high standards of good customer care. If you deliver what the customer wants and needs then the result is a win-win situation for all concerned. Consequently, our mission at English from English is to deliver clear student satisfaction.

We achieve this mission by following clear and specific values, which are outlined below.

1. Set clear standards that users can expect, and monitor and review performance and publish results, following independent validation, wherever possible.

2. Be open and communicate clearly and effectively in plain language to help people using services; and provide full information about services, their cost and how well they perform.

3. Consult and involve present and potential users of services as well as those who work in them; and use their view to improve the service provided.

4. Make services easily available to everyone who needs them including new technology to the full, offering choice wherever possible.

5. Treat all people fairly, respect their privacy and dignity, be helpful and courteous and pay particular attention to those with special needs.

6. Put things right quickly and effectively; learn from complaints ; and have a clear, well publicized and easy to use complaints procedure, with independent review wherever possible.

7. Use resources effectively to provide best value for users.

8. Always look for ways to improve the services and facilities offered, particularly the use of new technology.

9. Work with other providers to ensure that services are simple to use, effective and co-ordinated, and deliver a better service to users.

10. Show that users are satisfied with the quality of service they are receiving.

By following these values, I believe that you, the student, will experience a language learning environment that is second to none and thus will achieve your objective to communicate in English fluently.